Integrity Management
CSC has internal and external channels for people to file complaints. They can file their complaints by using the reporting hotline, complaint mailbox, and CSC website. Reported cases will be processed independently by the CSC Internal Auditor.
When there is a whistleblower case, the entire process will be kept confidential as a whistleblower protection system has been established. The files provided by the whistleblower will be encrypted, protected, and included in the internal control system.
Anti-Corruption Reporting channel
- Hotline: +886-7-3371111#22191 or +886-7-3371296
- Mailbox: P.O. BOX 47-13 Kaohsiung, Taiwan
- Web: The Whistleblowing System
The Internal Audit Office is responsible for accepting complaints related to improper conduct, such as grafts, frauds, actions that harm the interests of the CSC Group, and violations of company regulations.
Grievance System
With a view to safeguarding the rights of employees, CSC has set up grievance channels where employees can voice their complaints or if those complaints aren't reasonably taken care of through the administrative channels when their rights are violated or mismanaged. CSC's grievance rules and regulations can be viewed and obtained at any time on its internal website.
Grievance Channel
- Grievance Mailbox: P.O. BOX 47-77 Kaohsiung, Taiwan
- Grievance System
Employees who feel their rights have been violated, or when their problems have been mismanaged after they have followed the standard administrative procedures to find the solutions to their difficulties at work, can file their complaints.
According to the regulations, the content of a complaint shall be kept strictly confidential and not be leaked. The relevant matters shall also be dealt with confidentially to ensure that the human rights of the person filing a complaint are protected.
Punishment Cases after investigation in 2023
| Category | Number of breaches in 2023 |
|---|---|
| Corruption or Bribery | 0 |
| Discrimination or Harassment | 0 |
| Customer Privacy Data | 0 |
| Conflicts of Interest | 0 |
| Money Laundering or Insider Trading | 0 |
| Others (see REMARK) | 29 |
There was no corruption, bribery, discrimination, harassment, customer privacy or personal information, conflict of interest, money laundering, insider trading, and other violations specified in the Code of Conduct in 2023.
Other cases (REMARK: e.g. violation of admission guidelines or discipline at work, other than the cases specified in the above table.) were investigated, deliberated, and handled in line with internal operation regulations by due process, followed by enhanced promotion to all employees to strengthen their awareness of compliance with the Code of Conduct.
