Stakeholder Engagement

Contractors

Meaning for CSC

• Contractors represent an indispensable part in CSC’s supply chain, and are considered as comrades who thrive with CSC. Therefore, CSC's management and care towards contractors are on the same level as its employees, and CSC collaborates with contractors to improve their working conditions.

Communication Channels

• Contractor job safety meeting, Contractor environment, safety and health meeting, Contractor Safety and Health Committee meeting (monthly), Joint-work negotiation meeting, outsourcing management meeting (annually) and Contractor training (irregular).

Issues of Concern

• Provide long-term and stable job sources, reasonable salary levels, friendly working environment, and prevent and reduce work safety accidents.

CSC response

• Provide contractor personnel with labor safety training and basic skills certification, and use on-site inspection data to guide contractor personnel to develop a good labor safety culture.
• Promote inherently safe design to reduce equipment risks and reduce the occurrence of labor safety hazards.

Customers and Traders

Concerned Topics

• Operational financial performance, Product quality and innovation, Customer services management.

Meaning for CSC

• Sales to the customers are the main source of revenue for CSC, and "Pursuing customer satisfaction, implementing high quality service and protecting customer rights" is CSC's highest principle when facing our customers and traders. CSC also exerts its overall strength to lead downstream customers in expanding product applications, promoting close communication between customers, and maintaining integrity of the industry.

Communication Channels

• Production-Sales meetings and records (quarterly).
• Customer Satisfaction survey and Focus Group operation (annually).
• Customer briefings, R&D alliances, steel-related professional training, technical seminars, high-level business management seminars, market survey visits, and customer interview sales calls (iIrregular).
• An in-house AI-powered chatbot has been deployed on the CSC e-Sales+ platform (login required), enabling customers to quickly obtain material recommendations.
• CSC e-Sales+ (login required) offers adjustable font sizes to make it easier for elderly customers to use.

Engagement Highlights

• To strengthen the bond between customers, sales visits amounted to 568 person-times in 2025 approximately.
• The overall satisfaction score of the customer satisfaction survey was “good”.

Governmental Authorities

Concerned Topics

• Operational financial performance, Employee welfare and salary, Water management.

Meaning for CSC

• CSC operates in accordance with the policies and regulations stipulated by the governmental authorities, adheres to the environmental protection concept of circular economy, and fulfills corporate social responsibilities.

Communication Channels

• Actively visit the competent authority and elected representatives to communicate reasonable regulations and policies.
• Through research discussions, forums, public hearings, training courses, and informal exchanges regarding a variety of policies and regulations (Irregular).
• Participate in symposiums, seminars, and assessments held by competent authorities (Irregular).

Engagement Highlights in 2024

• In April and November of the year 2024, CSC attended the "Review Meeting on Air Pollution Prevention and Improvement Measures for State-Owned Enterprises" convened by the National Agency.
• CSC collects and researches international carbon fee regulations and policies, actively participates in relevant meetings of various government departments, shares and communicates with competent authorities. CSC provides suggestions on aligning with international standards while maintaining industrial competitiveness during the policy formulation process.

Suppliers

Concerned Topics

• Occupational safety and health, Labor / management relations, Workplace Diversity and Equality.

Meaning for CSC

• Suppliers are an integral part of CSC's normal operations. They must comply with CSC's requirements and abide by relevant codes of conduct.

Communication Channels

• Participate in workshops (averages 20 per month).
• Communication meetings, pricing meetings (quarterly).
• Communication meetings for collaborative works of transportation (monthly).

Engagement Highlights in 2023

• Completed safety and health training and promotion for contractors in relevant services (e.g., cleaning, greenery, disinfection, and official laundry) in 2023, including traffic safety training, safety and health training, and joint-work negotiation meetings.
• Organized 10 meetings on joint transport operations in 2023 to discuss various issues, such as business operations, operation safety, and traffic safety.

Shareholders/Investors

Meaning for CSC

• Shareholders provide the capital necessary for the long-term development of the company, which is an important foundation for CSC to move towards sustainable operation, and look after the company's strategy for sustainable growth and future development. CSC should develop steadily and make profits for shareholders.

Communication Channels

• Toll-free shareholder service hotline (0800-746-006) and email (f1000@mail.csc.com.tw).
• Visits from shareholders by appointment, conference calls, video conferences, reception of domestic and foreign institutional shareholders, and participation in domestic and international investor conferences held by brokers (irregular).
• Publish digital and hard copy of annual report (every year).
• CSC holds shareholders meeting in the second quarter annually and the resolutions are voted per item of the agenda. E-ballots is adopted with full shareholder participation in the voting process. The results are announced on MOPs and corporate website.

Issues of Concern

• Climate change response; Occupational safety and health; Operational and financial performance

CSC response

• Receive domestic and international institutional shareholders and held conference calls for more than 96 times.
• Participated in 5 domestic and foreign investor conferences.
• CSC engaged in exchanges with domestic and foreign investors via video conferences or emails for 17 times in 2025 due to their concern about the disclosure of actions in response to climate change and risk assessments. Related information was reported to the Board of Directors.

Steel Industry Peers

Concerned Topics

• Employee welfare and salary, Operational financial performance, Information/Cyber Security, Labor / management relations.

Meaning for CSC

• CSC develops a close rapport with the peer companies and actively participates in industry organizations and associations. Through communication and cooperation, CSC comprehensively grasps the dynamics of the domestic and international steel industry, technological advancements, as well as the latest information on policies. This serves as a reference for business expansion and strategic partnerships, enabling close alignment with the international market.

Communication Channels

• Participate in meetings held by the Taiwan Steel & Iron Industries Association, worldsteel, South East Asia Iron and Steel Institute (SEAISI) (irregular).
• Bilateral and multilateral communication, official visits and meetings (irregular).

Engagement Highlights in 2023

• Participated in 2023 SEAISI Steel Mega Event & Expo and 2023 ASEAN Raw Materials & Scrap Focus e-Event (virtual meeting).
• Participated in affairs of the Industrial Safety and Environmental Protection Committee of the Taiwan Steel & Iron Industries Association 3 times. Participated in 7 meetings of the steel slag recycling and reuse promotion team of the association.
• Engaged in exchanges on environmental protection issues with YFY Packaging Inc., Chung Hwa Pulp Jiutang Plant, and Chung Hwa Pulp ESG Office on March 29, 2022.

Society^Note

Concerned Topics

• CSC's sustainable development actions and carbon neutral plans and responses, Caring for the disadvantaged in local distric.

Meaning for CSC

• Through communications with communities and local groups, journalists, non-governmental organizations and NGOs/NPOs, CSC understands the society's expectations about its corporate social responsibility. By paying attention to the local community and a sense of responsibility, CSC dedicates itself to social participation in diverse manners.

Communication Channels

• Visits and negotiations were conducted by Public Affairs Department, CSC Group Education Foundation, Labor Union of CSC, and employee clubs (irregular).
• Press releases and spokesperson interviews (Irregular).
• Participated in seminars and meetings held by the professional association, academic institutes, and unions (regular and irregular).

Community Engagement Framework

• Provide balanced and objective information to help local communities to know about CSC.
• Collect opinions from the local community about CSC.
• Implement a stakeholder engagement plan to confirm their opinions on key issues.
• Communicate and interact with local communities to pursue cooperation solutions.
• Give local communities the authority to express their opinions and incorporate community views into company decision-making.
• CSC has established grievance mechanisms to collect and address concerns from affected communities through regular visits and an accessible feedback channel. The company also ensures transparent reporting of project updates and impacts to communities and stakeholders via meetings and direct communication.

Feedback via: A300@mail.csc.com.tw

Engagement Highlights in 2025

• Invited to participate in the DIGITIMES “Building a Low-Carbon and Sustainable Green Future” CES Trend Forum, where CSC shared its digital technology-driven net-zero transformation initiatives and its “5 Green” sustainable manufacturing roadmap.
• Invited to the Liberty Times “Industry Response Forum,” where CSC shared its strategies for responding to changes in international tariff policies and advancing green steel development to enhance industrial competitiveness.
• Attended the Ministry of Economic Affairs' “SME Green Competitiveness Seminar,” where CSC shared how it leverages digital innovation, AI, and the circular economy to drive corporate green transformation and strengthen sustainable competitiveness.
• Invited to the Global Steel Web “3rd International Forum on How Taiwan's Steel Industry Chain Responds to Carbon Border Restrictions,” where CSC shared its low-carbon transformation strategies and green steel initiatives in response to CBAM and carbon border measures.
• Invited to the Commercial Times “Asset Management Growth Forum,” where CSC shared its practical experience in promoting sustainable management and asset management to enhance corporate competitiveness.
• Invited to the Economic Daily News “Tainan International Fastener Show,” where CSC shared its applications of green steel and its vision for the sustainable transformation of the steel industry.
• Invited to the Commercial Times “2025 Greater Southern Taiwan Forum,” where CSC shared its practical experience in promoting industrial upgrading, net-zero transformation, and high-value development in Southern Taiwan.
• Invited to the “Net-Zero Technology Strategy x Industrial Sustainability Summit,” co-hosted by the Ministry of Environment and National Cheng Kung University, where CSC shared its experience in net-zero technologies, low-carbon manufacturing processes, and sustainable industrial development.
• Invited to the Economic Daily News “2025 Energy Forum,” where CSC shared its energy transition and low-carbon manufacturing strategies, as well as its vision for the steel industry's journey toward net zero.
• Conducted more than 400 exchanges and coordination meetings through the Public Affairs Department to strengthen communication and collaboration with stakeholders.

• Operations and Projects with community consultation

  Category	2025
  Total number of productive operations	0
  Productive operations that have required community consultations	0
  Productive projects in process	0
  Productive projects in process with community consultations	0

Academic Researchers

Concerned Topics

• Energy Management, Product quality and innovation, Air Pollutants Management, Waste Management.

Meaning for CSC

• CSC is striving to become a steel mill that provides premium products and services. Collaboration with academic personnel is an indispensable external resource. It not only facilitates CSC to become a premium steel company, but also improves CSC social image.

Communication Channels

• Progress review of Engineering Research Center and Industry and Academia Alliance (every 2 months).
• Progress review of Joint Research Laboratory (mid-term report of outsourced researches) and research guidance (every 6 months).
• Proposal and final reports of ERC, JRL, and outsourced researches (every year).
• Keynote speeches (irregular).

Engagement Highlights in 2023

• Invite domestic and overseas experts and scholars to give speeches (non-online exchanges) for a total of 6 person-days.
• 155 research projects outsourced to schools and research facilities.
• Invited local and international experts and scholars to guide 5 research project.