Occupational Safety and Health

Occupational Safety

Corresponding UN SDGs

Taiwan’s SDGs (T-SDGs) : Core Goal 3, 8, 9

Benefit Highlights in 2022

  • Development of hot work training system for multi-user immersive collaboration.
  • Implementation of the large vehicle blind spot detection system installation project.

Policy or Commitment

A sound labor system is intertwined with a nation's development. The management quality of occupational safety and health affects the safety and health of workers as well as the supply of labor; it is also one of the important factors for corporate sustainability. Therefore, countries around the world are increasingly stricter with occupational safety and health requirements. By working with all employees and contractors, CSC implements good occupational safety and health management in hopes of maintaining a safe work environment.

Management Approach

The occupational safety and health management in CSC is mainly based on the occupational safety and health management system (ISO 45001 & CNS 45001). With the continuous improvement of the PDCA, the “Occupational Safety and Health Committee (OSH Committee)” also convenes meetings regularly to review the performance indicators of each unit, improve the working and environmental safety of colleagues, and promote health care.
There are two performance indicators for assessing occupational safety and health: One is an active indicator such as near miss incidents or proposal of safety and health; the other is a passive indicator such as accident experience, administrative sanction, and audit results. Apart from compliance with occupational safety regulations, CSC has increased the frequency of health check-ups with more tests added, and requested each employee to take the somatosensory training. These measures, superior to the current legislation, can help increase employees' safety awareness and promote health caring.


Safety and Health Management System

For continual improvement on our management in occupation safety and health, CSC introduced the occupational safety and health management system (OSHMS) in 2000, and obtained certifications on OHSAS 18001 (2002) and TOSHMS (2008, TOSHMS is also known as CNS 15506). The scope of safety and health management system applies to all employees and workers in CSC. Contractors have to follow the CSC safety regulations as well. Each department shall take hazard identification and risk assessment first and carry out corrective actions according to the results. Furthermore, the effectiveness of the actions would be assessed through performance indicators. To comply with the new ISO 45001:2018/TOSHMS (CNS 45001:2018), CSC revised the current regulation and obtained the new certification from BSI in June 2020.

CSC Occupational Safety and Health Flow Chart

Occupational Safety & Health Committee

CSC President serves as the Chairman, and the Executive VP serves as the vice chairman in the committee. There are 15 representatives from CSC Labor Union, account for 34% of all committee members. The Committee holds bi-monthly meetings and disclosures OSH management performances at the shareholder annual report for public review.

Liability and Grievance Mechanism

Each factory and department convenes a meeting with Occupational Safety and Health Committee every month to communicate opinions and publicize company policies. If the relevant opinions are company-related, they can be raised during the quarterly communication session between the OSH Committee and Safety & Health Planning Engineers.

Annual Goal for OSH

Year 2020 2021 2022
Type Target Performance Target Performance Target Performance
Employee Disabling Frequency Rate (FR) 0.2 0.14 0.18 0.14 0.18 0.05
Number of Employee Disabling by Traffic Accidents in Commute 9 21 9 21 9 13
Contractor Disabling Frequency Rate (FR) 0.3 0.31 0.3 0.40 0.3 0.20
Zero major occupation accident Zero Fatality Achieved Zero Fatality Not AchievedI Zero Fatality Achieved

Note I: One contractor fatal accident was reported on April 19, 2021.

Action Plan

Safety and health management is a key project for CSC. The prevention of occupational hazards relies on the attention and active participation of all employers and employees. The key to the success of safety and health management is whether it can be implemented, that is, whether the planning, execution, control, and evaluation of safety and health management are effective.

Safety Culture

The goal of occupational safety management is to instill safety awareness and knowledge into every employee and form a so-called “workplace safety culture”. Employees are inspired to improve the environment and equipment by Employee Suggestion Program and Quality Control Circle. Employees and contractors formulate the workplace safety procedures after discussions and together ensure the compliance with the procedures. CSC offers “Non-disabling Reward.” If the company can reach 5 million man hours without disabling events, employees will be rewarded. The bonus raises as the non-disabling man hour accumulates. This encourages employees to value more about workplace safety.
This way, each worker is involved in issues on workplace safety and pays attention to occupational safety. Safety culture is a multi-oriented concept. CSC's safety culture is composed of the following three aspects.

Policy Safety policy statement, organization management, and resources provision.
Management Building the corporate system framework by with responsibility, control of safe practices, licenses and training, rewards and punishment, audits, improvement results, and promotion of safety concerns plans.
Individuals Changing employee safety concept and improving personal safety culture with trainings, employee involvement, safety concerns, health caring, and interactive communication.

Intrinsic Safety and Management of Change

Workplace safety is essential fundamental to ensure workers safety. To implement and improve equipment intrinsic safety, CSC established facility safety guidelines with reference to national and international standards, including ISO standards for machinery safety, IEC specifications, European standards (EN), and the national standards “Chinese National Standards (CNS)”. These facility safety guidelines aim to identify hazards and assess risks. While planning the design of equipment is underway, CSC and equipment contractors should follow basic safety design principles and take relevant safety conditions and safety of machinery as consideration.
Accidents often occur when there are significant changes in personnel or working conditions. Therefore, it is crucial to establish a Change Management System. The change management in CSC focuses on ensuring all changes go through a hazard identification and risk assessment process. Also, appropriate measures are taken according to the assessment results to maintain the safety of all processes, activities, and services.
In order to increase the awareness and abilities of entry-level employees in terms of safety and health issues, CSC encourages all employees to actively communicate and assist others with compassion and empathy in order to establish the habit of prioritizing safety for all employees and paying attention to safety issues. In this way, the overall safety culture can be improved. Caring about the psychological well-being of other employees is part of CSC's safety and health work. If an employee or contractor exhibits abnormalities such as uneasiness, slowness, or apparent drunkenness, it is the responsibility of the person in charge to address and dispose of the issue, and suspend his/her work or refer him to medical treatment in accordance with the procedures prescribed by the company.

Training and Publicity

Improving employees' mentality, awareness and ability to safety and health is CSC's key point in on occupational safety education and training. CSC's digital management of the safety and health training management system allows instant updates of data and online enquiries, thus making the management, control and assessment of safety and health training more effective. In addition, CSC actively promotes bottom-up Safety SOP Revision to let employees and contractors involved in the actual operations formulate the workplace safety procedures. Instead of entrusting specialists to devise such procedures, CSC makes use of collective discussions in combination with zero-disaster danger recognition training to identify hazards in operations, methods, and the environment.

CSC set up the “Somatosensory Training Classroom” for somatosensory training in 2009. With scenarios simulating the on-site environment and equipment, employees can combine theory and practice by experiencing the simulation in person and understand the hazards in workplace. Hence, CSC plans to let all new employees receive somatosensory training, which was suspended and resumed due to the COVID-19 pandemic in 2021-2022. A total of 441 new employees received training in 2022, and arrangements will be made for employees to complete training. Apart from employees, CSC also helps subsidiaries, government agencies, and external organizations offer training or organize visits to raise awareness of labor safety and fulfill corporate social responsibility. CSC assisted subsidiaries in offering 5 courses with a total of 64 trainees in 2022. Furthermore, CSC's affiliated Vocational Training Center (Somatosensory Training Center) passed the TTQS evaluation in September 2022. The evaluation is conducted by the Workforce Development Agency, Ministry of Labor for professional training institutions conducted once every two-years. The center received a silver medal in the evaluation, which periodically inspects and continues to improve training quality.

Furthermore, CSC and the ITRI jointly planned and designed an immersive defensive driving training system for students to safely simulate all traffic scenarios that they might encounter when driving in plant areas, so that they will abide by traffic rules and gain the concept of defensive driving. Operations by students are used to determine if they have appropriate driving behavior, which improves their learning outcome. The project was implemented on July 24, 2020 and the system was verified to be completed after testing in November 2021. The system was incorporated in courses in 2022 for students to experience defensive driving concepts and techniques, and thereby enhance training results.

Trainee Course 2020 2021 2022
Sessions Persons Sessions Persons Sessions Persons
Employees and Contractors On-the-job training for radiation protection staff, radiation staff and inspection staff for radioactive steel building materials 4 416 4 435 5 450
Transportation Safety Training 6 468 4 24 8 84
Basic training on safety management of explosion-proof electrical equipment 2 119 1 46 1 43
TS Certification Introduction and flameproof safety training 2 115 2 92 -- --
Production safety basic training 2 169 2 85 1 42
New work permit seminar 6 534 - - - -
Employees Somatosensory Training 63 (4 types) 629 15 (3 types) 141 41 (3 types) 460
OHS Internal auditor training 1 32 2 55 1 33
ISO 45001 Transition Promotion Meeting (Comparative Analysis) 1 31 2 17 1 29
Occupational Safety and Health Act 61 (11 types) 2,099 71 (11 types) 2,455 67 (15 types) 2,106
Safety Inspection of Hazardous Machines and Equipment Seminar - - - - 2 81
Contractor Training for replacing contractor certificates 63 2,855 69 2,130 106 3,139
Somatosensory training for replacing contractor certificates 1 11 persons 1 7 0 0
Training for supervisors in contractor high-hazard operations 36I 1,441 23 638 13 250

Note I: This course started in August 2019. Since December 2019, the registration approach was changed from on-site registration to appointment registration based on demand. Students become qualified managers only after passing the test. The passing rate was 75%. Thus the course sessions increased.

Note II: The scope for all courses is the entire workforce of CSC.

Abnormality Control and Prevention

  • Overtime Work Control:
    For health concerns, employees should not work over 12 hours a day, including regular and overtime work. Overtime should not exceed 46 hours each month, except for special needs such as authorized emergency repair. Nonetheless, sufficient rest should be arranged afterwards.
  • Safety Observation and Audit:
    For early detection and correction of unsafe work behavior and improvement of work environment and equipment, site managers are asked to patrol work sites regularly. Employees, contractors, and the work environment are reviewed with reference to the 5-step procedure: Decide, Stop, Observe, Act, and Report” which are subject to timely encouragement and correction. If any employees or contractors are found to violate safety work procedures, engage in unsafe behaviors, or encounter unsafe conditions, immediate communication and correction will be conducted without compromising operational safety. In 2021, safety observation and audit of site by managers (including site inspection) totaled 90,343 times. In 2022, safety observation and audit of site by managers (including site inspection) totaled 89,334 times.
  • Near Misses:
    After a near miss occurs, the responsible department, personnel, or contractor should register the near miss at Near Miss Report Registration on the CSC EIP online system. After the approval of section or plant manager, the case is referred to the Occupational Safety and Hygiene Dept. for confirmation, documentation, publication, or announcement on the EIP. In 2022, 4,201 near misses were reported (including 1,735 falls, 639 collisions, 364 falling objects, 550 commuting-related, and 913 others). Potential hazards were reviewed and improved for prevention.
  • Prevention of Occupational Diseases:
    CSC has the responsibility and obligation to prevent occupational diseases derived from various operating procedures and to protect the employees against conditions that are risky to health and well-being. There are some health hazards such as high temperature, noise and dust are inevitable in the production process of traditional industries. Doctors in Occupational Medicine will pay a visit to the plant when abnormalities are found. Through training, personal protective equipment and inspection, the risk of exposure to health hazards is greatly reduced. There have been no cases of occupational diseases among employees in recent years.
    Note: Occupational diseases are determined by the Occupational Safety and Health Administration (OSHA), Ministry of Labor.

Prevention of commuting traffic accidents

To prevent traffic accidents while commuting, CSC continues to hold traffic safety training and inspection, calls on employees to “follow traffic rules, pay attention, and adhere to driving etiquette” and encourages employees to use public transport or take the company shuttle buses. CSC strengthens the measures of giving warnings for traffic violation and carrying out inspection, and gives cautions to road users that engage in unsafe behaviors. CSC also ensures that all plants and offices meet high-risk employees, including those who once had accidents, violated traffic rules, or ride their motorbike to work. To eliminate traffic blind spots in the plant, related departments are requested to submit at least 5 traffic improvement plans each year, preventing employee accidents in the plant.
At the same time, in order to improve the traffic safety in the factory, CSC promoted the “Factory Traffic-safety Improvement Plan”, which was entrusted to Professor Ming-Chong Lee of NKUST. Professor Lee led an investigation and provided suggestions for improving driving conditions within the factory. As for now, 67.2% of the 1,016 projects have been completed according to Prof. Lee's suggestions, improving safety issues such as road surface marking, road signs, and traffic lights. In the meantime, the actual performance of this projects has been traced and verified.

Work Environment Inspection

By the “Regulations for Implementing Work Environment Monitoring”, CSC entrusts the monitoring agency which is recognized by Occupational Safety and Health Administration to implement work environment monitoring. We evaluating whether or not it acts in compliance by monitoring report. In 2022, work environment inspection was completed on 3,128 testing points (including areas and personnel), all following the inspection plan. Subjects for inspection include noise, wet bulb globe temperature (WBGT) index, carbon dioxide, chemical substances, and dust.

Emergency Drills

To improve emergency response and to prevent personnel injury, property loss, and environmental impact, each plant organizes emergency drills designed for their specific needs. In 2022, 6 emergency drills were held CSC corporate-wide.

Description of Emergency Drill Date
Emergency drill for COG holder leak March 18
Utilities failure emergency drill October 18
Emergency drill for #1 LDG holder leak (Corporation level) November 01
Emergency drill for liquid ammonia leak of sinter plants November 18
Emergency drill for blast furnace toxic gas leak November 09
Emergency drill for #2 LDG holder leak September 23

Implementation Results

While no employee fatal accident was reported in 2022, CSC recorded a number of work-related accidents among full-time employees, including 1 disabling injury, 10 minor injuries, and 10 medical incidents; contractor work-related incidents include 0 fatal accidents, 4 disabling injuries, 9 minor injuries, and 12 medical incidents in the same year. On the other hand, employee commuting accidents were also reported in 2021, including 14 minor injuries and 13 disabling injuries. Review and improvements for the accidents mentioned above have been completed. To persistently advancing OHS performance, CSC has taken further measures including somatosensory training, in-plant manager inspections, workplace safety diagnosis, bottom-up workplace safety activities (for entry-level employees and/or union team leaders), near miss reporting management, 5S self-management, self-protection, mutual protection, and mutual supervision.

Year Category Working Hours Fatality Disabling Minor injuries Medical treatment Fatality rate(I) LTIFR(II) Disabling Frequency Rate(III) TRIFR(IV)
2020 Employee 21,801,886 0 3 18 17 0 0.14 0.14 1.74
Contractor 25,417,493 0 8 18 13 0 0.31 0.31 1.53
2021 Employee 20,921,313 0 3 9 11 0 0.14 0.14 1.10
Contractor 22,690,862 1 8 13 12 0.04 0.35 0.40 1.50
2022 Employee 20,976,151 0 1 10 10 0 0.05 0.05 1.00
Contractor 19,519,409 0 4 9 12 0 0.20 0.20 1.28

Note I: Fatality rate means the number of deaths per million working hours, the formula: Number of deaths caused by occupational injuries x 1,000,000 ÷ Total hours worked.

Note II: Using lost time injury frequency rate (LTIFR) to represent serious occupation injury rate. The LTIFR is the number of lost time injuries (disabling injuries) per million hours worked, calculated using the formula: Number of lost time injuries (disabling injuries) x 1,000,000 ÷ Total hours worked.

Note III: Disabling Frequency Rate (F.R.) means the number of disabling (include deaths) per million working hour, the formula: Number of disabling caused by occupational injuries x 1,000,000 ÷ Total hours worked.

Note IV: Total Recordable Injury Frequency Rate, TRIFR means the number of total recordable injury (include deaths, disabling, minor injuries and medical treatments) per million working hour, the formula: Number of total recordable injury x 1,000,000 ÷ Total hours worked.

Occupational Accident Statistics

Total Disabling (excluding fatality)

Year Category Falling Pinch Scald Collision In-plant Traffic Accidents Objects Drop Others
2022 Employee 1 0 0 0 0 0 0
Contractor 2 0 0 1 0 0 0

Minor Injuries

Year Category Falling Pinch Rolling Cut & Bruise Improper action
2022 Employee 0 3 0 2 0
Contractor 1 1 0 1 0
Category scald Collision In-plant Traffic Accidents Objects Drop Others
Employee 0 4 0 1 0
Contractor 0 2 1 2 1

Medical Treatment

Year Category Falling Pinch Rolling Electric shock Cut & Bruise Improper action
2022 Employee 2 1 0 0 0 1
Contractor 5 0 0 0 0 0
Category scald Collision In-plant Traffic Accidents Objects Drop Others  
Employee 4 0 0 1 1  
Contractor 1 2 4 0 0  

Implementation of Legal Compliance

In the occupational safety and health management system, companies are required to commit to regulatory compliance and identify relevant laws and regulations. CSC sends information about safety and health regulations to each dedicated unit using the legal compliance system, with the intention of identifying relevant laws and regulations to determine the regulations and places for which compliance is needed and prepare in advance. The Labor Inspection Office conducted a total of 53 on-site inspections in 2022, no negligence was found during the routine inspections, but a fine of 360,000 TWD was imposed after an incident investigation.

Fine Statistics

  2020 2021 2022
Counts / Fine (TWD) 0 3 / 510,000 3 / 360,000

In 2022, CSC received a number of fines totaling 360,000 TWD from the Labor Standards Inspection Office of Kaohsiung City Government, which conducted an on-site investigation on December 13, 2021 of the disabling injury incident involving a contractor of the Steelmaking Department on January 24, 2019. The investigation result found the Company in violation of Articles 26 and 27 of the Occupational Safety and Health Act, and the Company was fined 60,000 TWD and 150,000 TWD. The Labor Standards Inspection Office of Kaohsiung City Government on December 28, 2021 investigated the disabling injury of Vanguard Hyunion, a contractor of the rolling and utilizes department, and found the Company in violation of Article 27 of the Occupational Safety and Health Act, imposing a fine of 150,000 TWD.

To improve contractor management of the CSC Group, CSC's Safety and Health Department selected 13 factories and 17 subsidiaries of the CSC Group to implement the inspection guidance project in accordance with Articles 26 and 27 of the Occupational Safety and Health Act.

The project is implemented in six stages, including preliminary planning to diagnose the current status of contractor management. Each unit conducts a self-inspection, review, makes improvements and adjustments, and an on-site visit is made to provide guidance and understand the actual implementation by the affiliate. Examples of improvements completed by each unit are used as a template to inspect the compliance of other construction projects, and effective methods for improving contractor management are implemented.

Improvement Highlights

  • CSC established a video platform to integrate promotional videos on labor safety, making it more convenient to watch the videos online. Basic functions of the platform include select file source, search for type of operation or hazard, watch online, and number of views. The platform will be formally launched after it is optimized:
  • CSC will continue to expand platform functions, and has planned keyword search, release notice, like and share, authorize units to upload videos, watch on EIP and CSC's app, and authorize collaborative management personnel.
  • The proposal for "Y1 to evaluate the feasibility of installing the blind spot detection system in all large vehicles" was made during the 4th safety committee meeting of CSC in 2021. The "CSC Large Vehicle Blind Spot Detection System Installation Project" was planned and implemented on this basis. CSC worked with Aida Automotive Electronics and InfoChamp Systems Corporation in two types of blind spot detection technologies, namely mmGHz and AI image recognition, for on-site units to use based on their actual needs.
  • The CSC Large Vehicle Blind Spot Detection System Installation Project is implemented in three stages. In the first stage, large vehicle management and maintenance units are invited to on-site demonstrations. In the second stage, the system is installed in seven types of large vehicles common in CSC on a trial basis. In the final stage, 16 systems will be installed for promotion.
  • The main directions for future efforts include drafting continued promotion in the fourth stage, continue to monitor the legislation progress for large vehicle blind spot detection systems, and prioritize promoting the installation of large vehicle blind spot detection systems based on risk assessment.