Taiwan’s SDGs (T-SDGs) : Core Goal 3, 8, 9
A sound labor system is intertwined with a nation's development. The management quality of occupational safety and health affects the safety and health of workers as well as the supply of labor; it is also one of the important factors for corporate sustainability. Therefore, countries around the world are increasingly stricter with occupational safety and health requirements. By working with all employees and contractors, CSC implements good occupational safety and health management in hopes of maintaining a safe work environment.
The occupational safety and health management in CSC is mainly based on the occupational safety and
health management system (ISO 45001 & CNS 45001). With the continuous improvement of the PDCA, the
“Occupational Safety and Health Committee (OSH Committee)” also convenes meetings regularly to
review the performance indicators of each unit, improve the working and environmental safety of
colleagues, and promote health care.
There are two performance indicators for assessing occupational safety and health: One is an active
indicator such as near miss incidents or proposal of safety and health; the other is a passive
indicator such as accident experience, administrative sanction, and audit results. Apart from
compliance with occupational safety regulations, CSC has increased the frequency of health check-ups
with more tests added, and requested each employee to take the somatosensory training. These
measures, superior to the current legislation, can help increase employees' safety awareness and
promote health caring.
For continual improvement on our management in occupation safety and health, CSC introduced the occupational safety and health management system (OSHMS) in 2000, and obtained certifications on OHSAS 18001 (2002) and TOSHMS (2008, TOSHMS is also known as CNS 15506). The scope of safety and health management system applies to all employees and workers in CSC. Contractors have to follow the CSC safety regulations as well. Each department shall take hazard identification and risk assessment first and carry out corrective actions according to the results. Furthermore, the effectiveness of the actions would be assessed through performance indicators. To comply with the new ISO 45001:2018/TOSHMS (CNS 45001:2018), CSC revised the current regulation and obtained the new certification from BSI in June 2020.
CSC President serves as the Chairman, and the Executive VP serves as the vice chairman in the committee. There are 15 representatives from CSC Labor Union, account for 34% of all committee members. The Committee holds bi-monthly meetings and disclosures OSH management performances at the shareholder annual report for public review.
Each factory and department convenes a meeting with Occupational Safety and Health Committee every month to communicate opinions and publicize company policies. If the relevant opinions are company-related, they can be raised during the quarterly communication session between the OSH Committee and Safety & Health Planning Engineers.
Year | 2020 | 2021 | 2022 | |||
---|---|---|---|---|---|---|
Type | Target | Performance | Target | Performance | Target | Performance |
Employee Disabling Frequency Rate (FR) | 0.2 | 0.14 | 0.18 | 0.14 | 0.18 | 0.05 |
Number of Employee Disabling by Traffic Accidents in Commute | 9 | 21 | 9 | 21 | 9 | 13 |
Contractor Disabling Frequency Rate (FR) | 0.3 | 0.31 | 0.3 | 0.40 | 0.3 | 0.20 |
Zero major occupation accident | Zero Fatality | Achieved | Zero Fatality | Not AchievedI | Zero Fatality | Achieved |
Note I: One contractor fatal accident was reported on April 19, 2021.
Safety and health management is a key project for CSC. The prevention of occupational hazards relies on the attention and active participation of all employers and employees. The key to the success of safety and health management is whether it can be implemented, that is, whether the planning, execution, control, and evaluation of safety and health management are effective.
The goal of occupational safety management is to instill safety awareness and knowledge into every employee and form a so-called “workplace safety culture”. Employees are inspired to improve the environment and equipment by Employee Suggestion Program and Quality Control Circle. Employees and contractors formulate the workplace safety procedures after discussions and together ensure the compliance with the procedures. CSC offers “Non-disabling Reward.” If the company can reach 5 million man hours without disabling events, employees will be rewarded. The bonus raises as the non-disabling man hour accumulates. This encourages employees to value more about workplace safety.
This way, each worker is involved in issues on workplace safety and pays attention to occupational safety. Safety culture is a multi-oriented concept. CSC's safety culture is composed of the following three aspects.
Policy | Safety policy statement, organization management, and resources provision. |
---|---|
Management | Building the corporate system framework by with responsibility, control of safe practices, licenses and training, rewards and punishment, audits, improvement results, and promotion of safety concerns plans. |
Individuals | Changing employee safety concept and improving personal safety culture with trainings, employee involvement, safety concerns, health caring, and interactive communication. |
Workplace safety is essential fundamental to ensure workers safety. To implement and improve equipment intrinsic safety, CSC established facility safety guidelines with reference to national and international standards, including ISO standards for machinery safety, IEC specifications, European standards (EN), and the national standards “Chinese National Standards (CNS)”. These facility safety guidelines aim to identify hazards and assess risks. While planning the design of equipment is underway, CSC and equipment contractors should follow basic safety design principles and take relevant safety conditions and safety of machinery as consideration.
Accidents often occur when there are significant changes in personnel or working conditions. Therefore, it is crucial to establish a Change Management System. The change management in CSC focuses on ensuring all changes go through a hazard identification and risk assessment process. Also, appropriate measures are taken according to the assessment results to maintain the safety of all processes, activities, and services.
In order to increase the awareness and abilities of entry-level employees in terms of safety and health issues, CSC encourages all employees to actively communicate and assist others with compassion and empathy in order to establish the habit of prioritizing safety for all employees and paying attention to safety issues. In this way, the overall safety culture can be improved. Caring about the psychological well-being of other employees is part of CSC's safety and health work. If an employee or contractor exhibits abnormalities such as uneasiness, slowness, or apparent drunkenness, it is the responsibility of the person in charge to address and dispose of the issue, and suspend his/her work or refer him to medical treatment in accordance with the procedures prescribed by the company.
Improving employees' mentality, awareness and ability to safety and health is CSC's key point in on occupational safety education and training. CSC's digital management of the safety and health training management system allows instant updates of data and online enquiries, thus making the management, control and assessment of safety and health training more effective. In addition, CSC actively promotes bottom-up Safety SOP Revision to let employees and contractors involved in the actual operations formulate the workplace safety procedures. Instead of entrusting specialists to devise such procedures, CSC makes use of collective discussions in combination with zero-disaster danger recognition training to identify hazards in operations, methods, and the environment.
CSC set up the “Somatosensory Training Classroom” for somatosensory training in 2009. With scenarios simulating the on-site environment and equipment, employees can combine theory and practice by experiencing the simulation in person and understand the hazards in workplace. Hence, CSC plans to let all new employees receive somatosensory training, which was suspended and resumed due to the COVID-19 pandemic in 2021-2022. A total of 441 new employees received training in 2022, and arrangements will be made for employees to complete training. Apart from employees, CSC also helps subsidiaries, government agencies, and external organizations offer training or organize visits to raise awareness of labor safety and fulfill corporate social responsibility. CSC assisted subsidiaries in offering 5 courses with a total of 64 trainees in 2022. Furthermore, CSC's affiliated Vocational Training Center (Somatosensory Training Center) passed the TTQS evaluation in September 2022. The evaluation is conducted by the Workforce Development Agency, Ministry of Labor for professional training institutions conducted once every two-years. The center received a silver medal in the evaluation, which periodically inspects and continues to improve training quality.
Furthermore, CSC and the ITRI jointly planned and designed an immersive defensive driving training system for students to safely simulate all traffic scenarios that they might encounter when driving in plant areas, so that they will abide by traffic rules and gain the concept of defensive driving. Operations by students are used to determine if they have appropriate driving behavior, which improves their learning outcome. The project was implemented on July 24, 2020 and the system was verified to be completed after testing in November 2021. The system was incorporated in courses in 2022 for students to experience defensive driving concepts and techniques, and thereby enhance training results.
Trainee | Course | 2020 | 2021 | 2022 | |||
---|---|---|---|---|---|---|---|
Sessions | Persons | Sessions | Persons | Sessions | Persons | ||
Employees and Contractors | On-the-job training for radiation protection staff, radiation staff and inspection staff for radioactive steel building materials | 4 | 416 | 4 | 435 | 5 | 450 |
Transportation Safety Training | 6 | 468 | 4 | 24 | 8 | 84 | |
Basic training on safety management of explosion-proof electrical equipment | 2 | 119 | 1 | 46 | 1 | 43 | |
TS Certification Introduction and flameproof safety training | 2 | 115 | 2 | 92 | -- | -- | |
Production safety basic training | 2 | 169 | 2 | 85 | 1 | 42 | |
New work permit seminar | 6 | 534 | - | - | - | - | |
Employees | Somatosensory Training | 63 (4 types) | 629 | 15 (3 types) | 141 | 41 (3 types) | 460 |
OHS Internal auditor training | 1 | 32 | 2 | 55 | 1 | 33 | |
ISO 45001 Transition Promotion Meeting (Comparative Analysis) | 1 | 31 | 2 | 17 | 1 | 29 | |
Occupational Safety and Health Act | 61 (11 types) | 2,099 | 71 (11 types) | 2,455 | 67 (15 types) | 2,106 | |
Safety Inspection of Hazardous Machines and Equipment Seminar | - | - | - | - | 2 | 81 | |
Contractor | Training for replacing contractor certificates | 63 | 2,855 | 69 | 2,130 | 106 | 3,139 |
Somatosensory training for replacing contractor certificates | 1 | 11 persons | 1 | 7 | 0 | 0 | |
Training for supervisors in contractor high-hazard operations | 36I | 1,441 | 23 | 638 | 13 | 250 |
Note I: This course started in August 2019. Since December 2019, the registration approach was changed from on-site registration to appointment registration based on demand. Students become qualified managers only after passing the test. The passing rate was 75%. Thus the course sessions increased.
Note II: The scope for all courses is the entire workforce of CSC.
To prevent traffic accidents while commuting, CSC continues to hold traffic safety training and inspection, calls on employees to “follow traffic rules, pay attention, and adhere to driving etiquette” and encourages employees to use public transport or take the company shuttle buses. CSC strengthens the measures of giving warnings for traffic violation and carrying out inspection, and gives cautions to road users that engage in unsafe behaviors. CSC also ensures that all plants and offices meet high-risk employees, including those who once had accidents, violated traffic rules, or ride their motorbike to work. To eliminate traffic blind spots in the plant, related departments are requested to submit at least 5 traffic improvement plans each year, preventing employee accidents in the plant.
At the same time, in order to improve the traffic safety in the factory, CSC promoted the “Factory Traffic-safety Improvement Plan”, which was entrusted to Professor Ming-Chong Lee of NKUST. Professor Lee led an investigation and provided suggestions for improving driving conditions within the factory. As for now, 67.2% of the 1,016 projects have been completed according to Prof. Lee's suggestions, improving safety issues such as road surface marking, road signs, and traffic lights. In the meantime, the actual performance of this projects has been traced and verified.
By the “Regulations for Implementing Work Environment Monitoring”, CSC entrusts the monitoring agency which is recognized by Occupational Safety and Health Administration to implement work environment monitoring. We evaluating whether or not it acts in compliance by monitoring report. In 2022, work environment inspection was completed on 3,128 testing points (including areas and personnel), all following the inspection plan. Subjects for inspection include noise, wet bulb globe temperature (WBGT) index, carbon dioxide, chemical substances, and dust.
To improve emergency response and to prevent personnel injury, property loss, and environmental impact, each plant organizes emergency drills designed for their specific needs. In 2022, 6 emergency drills were held CSC corporate-wide.
Description of Emergency Drill | Date |
---|---|
Emergency drill for COG holder leak | March 18 |
Utilities failure emergency drill | October 18 |
Emergency drill for #1 LDG holder leak (Corporation level) | November 01 |
Emergency drill for liquid ammonia leak of sinter plants | November 18 |
Emergency drill for blast furnace toxic gas leak | November 09 |
Emergency drill for #2 LDG holder leak | September 23 |
While no employee fatal accident was reported in 2022, CSC recorded a number of work-related accidents among full-time employees, including 1 disabling injury, 10 minor injuries, and 10 medical incidents; contractor work-related incidents include 0 fatal accidents, 4 disabling injuries, 9 minor injuries, and 12 medical incidents in the same year. On the other hand, employee commuting accidents were also reported in 2021, including 14 minor injuries and 13 disabling injuries. Review and improvements for the accidents mentioned above have been completed. To persistently advancing OHS performance, CSC has taken further measures including somatosensory training, in-plant manager inspections, workplace safety diagnosis, bottom-up workplace safety activities (for entry-level employees and/or union team leaders), near miss reporting management, 5S self-management, self-protection, mutual protection, and mutual supervision.
Year | Category | Working Hours | Fatality | Disabling | Minor injuries | Medical treatment | Fatality rate(I) | LTIFR(II) | Disabling Frequency Rate(III) | TRIFR(IV) |
---|---|---|---|---|---|---|---|---|---|---|
2020 | Employee | 21,801,886 | 0 | 3 | 18 | 17 | 0 | 0.14 | 0.14 | 1.74 |
Contractor | 25,417,493 | 0 | 8 | 18 | 13 | 0 | 0.31 | 0.31 | 1.53 | |
2021 | Employee | 20,921,313 | 0 | 3 | 9 | 11 | 0 | 0.14 | 0.14 | 1.10 |
Contractor | 22,690,862 | 1 | 8 | 13 | 12 | 0.04 | 0.35 | 0.40 | 1.50 | |
2022 | Employee | 20,976,151 | 0 | 1 | 10 | 10 | 0 | 0.05 | 0.05 | 1.00 |
Contractor | 19,519,409 | 0 | 4 | 9 | 12 | 0 | 0.20 | 0.20 | 1.28 |
Note I: Fatality rate means the number of deaths per million working hours, the formula: Number of deaths caused by occupational injuries x 1,000,000 ÷ Total hours worked.
Note II: Using lost time injury frequency rate (LTIFR) to represent serious occupation injury rate. The LTIFR is the number of lost time injuries (disabling injuries) per million hours worked, calculated using the formula: Number of lost time injuries (disabling injuries) x 1,000,000 ÷ Total hours worked.
Note III: Disabling Frequency Rate (F.R.) means the number of disabling (include deaths) per million working hour, the formula: Number of disabling caused by occupational injuries x 1,000,000 ÷ Total hours worked.
Note IV: Total Recordable Injury Frequency Rate, TRIFR means the number of total recordable injury (include deaths, disabling, minor injuries and medical treatments) per million working hour, the formula: Number of total recordable injury x 1,000,000 ÷ Total hours worked.
Year | Category | Falling | Pinch | Scald | Collision | In-plant Traffic Accidents | Objects Drop | Others |
---|---|---|---|---|---|---|---|---|
2022 | Employee | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Contractor | 2 | 0 | 0 | 1 | 0 | 0 | 0 |
Year | Category | Falling | Pinch | Rolling | Cut & Bruise | Improper action |
---|---|---|---|---|---|---|
2022 | Employee | 0 | 3 | 0 | 2 | 0 |
Contractor | 1 | 1 | 0 | 1 | 0 | |
Category | scald | Collision | In-plant Traffic Accidents | Objects Drop | Others | |
Employee | 0 | 4 | 0 | 1 | 0 | |
Contractor | 0 | 2 | 1 | 2 | 1 |
Year | Category | Falling | Pinch | Rolling | Electric shock | Cut & Bruise | Improper action |
---|---|---|---|---|---|---|---|
2022 | Employee | 2 | 1 | 0 | 0 | 0 | 1 |
Contractor | 5 | 0 | 0 | 0 | 0 | 0 | |
Category | scald | Collision | In-plant Traffic Accidents | Objects Drop | Others | ||
Employee | 4 | 0 | 0 | 1 | 1 | ||
Contractor | 1 | 2 | 4 | 0 | 0 |
In the occupational safety and health management system, companies are required to commit to regulatory compliance and identify relevant laws and regulations. CSC sends information about safety and health regulations to each dedicated unit using the legal compliance system, with the intention of identifying relevant laws and regulations to determine the regulations and places for which compliance is needed and prepare in advance. The Labor Inspection Office conducted a total of 53 on-site inspections in 2022, no negligence was found during the routine inspections, but a fine of 360,000 TWD was imposed after an incident investigation.
Fine Statistics
2020 | 2021 | 2022 | |
---|---|---|---|
Issuer | - | KLSIO | KLSIO |
Counts / Fine (TWD) | 0 | 3 / 510,000 | 3 / 360,000 |
In 2022, CSC received a number of fines totaling 360,000 TWD from the Labor Standards Inspection Office of Kaohsiung City Government, which conducted an on-site investigation on December 13, 2021 of the disabling injury incident involving a contractor of the Steelmaking Department on January 24, 2019. The investigation result found the Company in violation of Articles 26 and 27 of the Occupational Safety and Health Act, and the Company was fined 60,000 TWD and 150,000 TWD. The Labor Standards Inspection Office of Kaohsiung City Government on December 28, 2021 investigated the disabling injury of Vanguard Hyunion, a contractor of the rolling and utilizes department, and found the Company in violation of Article 27 of the Occupational Safety and Health Act, imposing a fine of 150,000 TWD.
To improve contractor management of the CSC Group, CSC's Safety and Health Department selected 13 factories and 17 subsidiaries of the CSC Group to implement the inspection guidance project in accordance with Articles 26 and 27 of the Occupational Safety and Health Act.
The project is implemented in six stages, including preliminary planning to diagnose the current status of contractor management. Each unit conducts a self-inspection, review, makes improvements and adjustments, and an on-site visit is made to provide guidance and understand the actual implementation by the affiliate. Examples of improvements completed by each unit are used as a template to inspect the compliance of other construction projects, and effective methods for improving contractor management are implemented.